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Email Hosting Support

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Email Settings and Email Hosting Support

We offer web based technical support via our client login area on a 24 x 7 basis. If you
are unable to login, please email us at support@terzettodigital.com or contact us by phone
during normal business hours.

 

Phone Support

Phone: 925-273-7777

Office Hours: Monday through Friday from
8 a.m. to 5 p.m. Pacific Time.
 

After-Hours Support

Ticketing System: Open a ticket 24 hours a day

Phone: 925-273-7777 ext 3 to connect to an after-hours technician.
 
 

Standard Email System Settings

Login to our new configuration wizard for automatic setup, or review the settings below to manually configure your email client software:

Email Address: email@yourdomain.com
User Name: email@yourdomain.com
Password: This is case sensitive
Incoming Mail Server (POP3)
on Port 995:
secure.emailsrvr.com
Incoming Mail Server (IMAP)
on Port 993:
secure.emailsrvr.com
Outgoing Mail Server(SMTP)
on Port 465:
secure.emailsrvr.com
Note: All configurations must have “Use SSL” checked as we only support secure email encryption. Non-SSL connections will be refused to ensure the privacy of your email.
Configuration guides for select email clients: *
  IMAP – Desktop IMAP – Mobile POP – Desktop POP – Mobile
  Outlook 2007 iPhone / iPad Outlook 2007 iPhone / iPad
  Outlook 2010 Android Outlook 2010 Android
  Outlook 2013 Windows Phone Outlook 2013 Windows Phone
  Thunderbird   Thunderbird  
  Mac Mail   Mac Mail  
Don’t see your specific software in the list or having trouble with your configuration? Login to our new configuration wizard for automatic setup.
* As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products.
 

Microsoft Exchange Email System Settings

Login to our new configuration wizard to setup your Microsoft Exchange email. Once logged into the wizard, you can choose either Automatic* or Manual setup for various devices, such as your desktop, laptop, tablet, or mobile phone.

* Using the “Automatic” tool, a new Outlook profile is created on your computer and set as the default profile. If you would prefer to add your email account to an existing Outlook profile, please use the “Manual” method instead of Automatic.

Configuration guides for select Exchange features: *
* As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products.
 
 

Secure Web Mail System for both Standard Email and Exchange (OWA)

We offer a secure, web based email system to send and receive messages from anywhere in the world as long as you have an internet connection and a standard web browser. Please visit https://webmail.trivalley.com/ to login.
 
 

Spam & Virus Filtering

Our integrated Spam Folder allows you to review messages flagged as Spam by our three-layer scanning technology directly from within your favorite email client, such as Outlook, or online anywhere using our Secure Web Mail system. We scan all email with Cloudmark’s industry-leading spam detection software. Cloudmark uses Advanced Message Fingerprinting to detect viruses, spam, and phishing.
 
 
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